Privacy Policy

Welcome to Soutrik.com, operated by SOUTRIK (“Soutrik,” “Company,” “we,” “our,” or “us”). Soutrik is a Print-on-Demand and order fulfillment platform that enables merchants, creators, and businesses to manufacture and ship customized products to their customers.

We are committed to protecting your privacy and handling your information in a transparent, secure, and responsible manner. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, use our merchant account, or interact with our services.

1. Scope of This Policy

This Policy applies to Merchants, visitors to our website, and end customers whose data is shared with Soutrik by our merchants for order fulfillment. It does not apply to third-party platforms you integrate with.

2. Information We Collect

We collect information in the following ways:

• Information You Provide Directly: Account details, business name, creative files, and customer shipping addresses.
• Information Collected Automatically: IP address, device information, and session data via cookies.
• Information from Third Parties: Data from integrated ecommerce platforms, payment processors, and shipping carriers.

3. How We Use Your Information

We use collected information for service delivery (processing and fulfilling orders), business operations (billing and fraud prevention), and platform improvements.

4. Information Sharing & Disclosure

We do not sell your personal information. We share necessary data with trusted service providers like BlueDart, Delhivery, and payment processors to facilitate our business operations.

5. Data Security & Retention

We implement appropriate technical measures to protect your data and retain it only as long as necessary for service delivery and legal compliance.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your personal data. Contact us at support@soutrik.com for any requests.

7. Merchant Responsibilities

Merchants are responsible for ensuring they have the legal right to share end customer data with us for fulfillment purposes.

8. Contact Us

If you have questions regarding this Privacy Policy, please contact us at support@soutrik.com.